Terms of Sale and Service

§1. General provisions

1. These Terms set out the rules for using the website, placing orders, and purchasing advisory and consulting services offered through the website.
2. The Seller and service provider is:
   Krzysztof Synak, trading as Krzysztof Synak Consulting
   ul. Stryjska 24/10, 81-506 Gdynia, Poland
   Tax ID (NIP): PL5881774772
   Business Registry Number (REGON): 221635109
   Email: krzysztof.synak@gmail.com
   Phone: +48 696 055 231
   hereinafter referred to as the "Seller".
3. These Terms are available free of charge on the website, and every Client may review them before making a purchase.
4. Placing an order or booking a session constitutes acceptance of these Terms.

§2. Definitions

• Client – a natural person, legal entity, or organizational unit making a purchase.
• Consumer – a natural person making a purchase not directly related to their business or professional activity.
• Service – advisory and consulting services provided by the Seller in the field of data, analytics, artificial intelligence, and systems integration, as described on the website.
• Website – the service operated by the Seller, through which the Client can review the offer and book and pay for a Service.
• Booking platform – an external scheduling tool (Calendly) used for booking and processing payment for consulting sessions.

§3. Offer

1. Services available through the website include, among others:
   • a one-hour data, analytics, and AI consulting session,
   • advisory services in the areas of data strategy, data warehousing, systems integration, and AI implementation, priced individually.
2. A detailed description of the offer and pricing is available on the website in the "Pricing & Booking" section.
3. The price of the one-hour consulting session is 250 PLN gross per hour and is published on the website. Prices for larger projects (e.g. implementations, data warehouses, AI integrations) are determined individually based on scope and presented to the Client as an offer or agreement before work begins.
4. All prices are listed in Polish złoty (PLN) and are gross prices.

§4. Placing orders and booking

1. Consulting sessions can be booked 24 hours a day through the Booking platform available on the website.
2. To place an order, the Client selects an available time slot, provides the required information, and makes payment as described in §5.
3. For larger projects, orders are placed via email or contact form, and the agreement is concluded once the scope, timeline, and fee have been agreed.
4. The contract is considered concluded once the booking is confirmed or the Client accepts the offer.

§5. Payments

1. Payment for the one-hour consulting session is collected at the time of booking, via the payment system integrated with the Booking platform.
2. Payment for larger projects is made based on an issued invoice, by bank transfer, according to the terms agreed in the offer or contract.
3. The booking is confirmed once payment has been successfully processed.

§6. Service delivery

1. Consulting sessions take place online (e.g. via Zoom) at the time selected during booking.
2. The Client may reschedule the session once, by notifying the Seller no later than 24 hours before the scheduled meeting.
3. If the Client fails to attend without prior notice of cancellation, the session is considered completed.
4. A Client's late arrival does not extend the duration of the session.
5. Larger projects are delivered according to a schedule agreed individually with the Client.

§7. Nature of the services

1. Services provided by the Seller are advisory and consulting in nature, covering data, analytics, IT architecture, and artificial intelligence.
2. The services do not constitute legal, financial, or investment advice.
3. Results of the engagement depend on the information provided by the Client and their engagement in implementing the recommendations.

§8. Complaints

1. The Client has the right to file a complaint regarding a purchased Service.
2. Complaints should be sent by email to the Seller at krzysztof.synak@gmail.com.
3. A complaint should include the Client's details, a description of the issue, and the date and subject of the order (or booking confirmation, if applicable).
4. The complaint will be resolved within 14 days of receipt, and a response will be sent to the Client's email address.

§9. Right of withdrawal

1. A Consumer has the right to withdraw from a distance contract within 14 days of its conclusion, without giving a reason, unless statutory exceptions apply.
2. The right of withdrawal does not apply if the performance of the Service (e.g. a consulting session) began with the Consumer's explicit consent before the withdrawal period expired, and the Consumer was informed of this.
3. Consent to begin the Service before the withdrawal period expires is given by confirming the booking.
4. To withdraw from the contract, the Consumer should send a clear statement by email to krzysztof.synak@gmail.com. The Seller will refund the payment received without undue delay, no later than 14 days from the date the withdrawal statement is received.

§10. Copyright

1. Materials, reports, recommendations, and other content prepared as part of the Services may be protected by copyright.
2. Purchasing a Service does not automatically transfer economic copyright to the Client, unless the parties agree otherwise in a separate agreement.
3. Distributing, publishing, or reselling received materials to third parties without the Seller's prior consent is prohibited, unless agreed otherwise.

§11. Personal data

The rules for processing personal data are described in the Privacy Policy available on the website.

§12. Final provisions

1. In matters not regulated by these Terms, the laws of Poland apply, in particular: the Civil Code, the Consumer Rights Act, the Act on the Provision of Electronic Services, and Regulation (EU) 2016/679 (GDPR).
2. The Seller reserves the right to amend these Terms in the event of changes in the law or the way services are provided. Contracts concluded before a change take effect are governed by the version in force on the date the order was placed.
3. These Terms are effective as of 2 July 2026.